Refund Policy
We want you to have a clear understanding of our refund policy before purchasing a digital product from TIPVIO.
Last updated: September 4, 2026
1. Digital Products
TIPVIO primarily sells digital products, including ebooks and other downloadable digital content.
Because digital products can be accessed, downloaded, and used immediately after purchase, refunds are handled differently from physical products.
2. Refund Eligibility
We generally do not offer refunds for digital products once the product has been successfully delivered or accessed.
However, we understand that technical problems or exceptional circumstances may occur. If you experience a genuine issue with your purchase, please contact us so we can review the situation.
Important: If you purchased a digital product but cannot access or download it because of a technical problem, please contact us before requesting a refund. We will first try to resolve the issue.
3. Duplicate Purchases
If you accidentally purchase the same digital product more than once, please contact us as soon as possible.
We may review duplicate transactions and, where appropriate, issue a refund for the duplicate purchase.
4. Technical Problems
If you experience a problem receiving or accessing your purchased digital product, please contact our support team.
When contacting us, please provide the email address used for your purchase and a description of the problem. We may also ask for reasonable information needed to identify the transaction.
5. Unauthorized or Fraudulent Transactions
If you believe that a purchase was made without your authorization, please contact us immediately.
We may investigate the transaction and work with the payment provider when necessary to resolve unauthorized transaction claims.
6. Refund Requests
To request assistance with a purchase, please contact us using our Contact Us page or email us directly at: support@tipvio.com
Please include enough information for us to identify your order and understand the issue.
7. Review of Refund Requests
Each request may be reviewed individually. Refund decisions may depend on the circumstances of the transaction, whether the digital product was delivered or accessed, and the nature of the problem reported.
Submitting a refund request does not guarantee that a refund will be approved.
8. Payment Provider Policies
Payments may be processed through third-party payment providers. Their own terms, policies, and procedures may also apply to transactions and payment disputes.
Where applicable, payment-provider dispute procedures may be separate from TIPVIO's own customer support process.
9. Changes to This Refund Policy
TIPVIO may update this Refund Policy from time to time to reflect changes to our products, services, payment processes, or legal requirements.
Any updated version will be posted on this page with a revised "Last updated" date.
10. Contact Us
If you have questions about this Refund Policy or need help with a purchase, please contact us.
Email: support@tipvio.com
You can also use our Contact Us page.